Adding a Credit/Fee & Applying to Payments in BHPH

IN THIS ARTICLE

• Getting Started with Credits and Fee
• Adding Credits and Fees
• Payment Application
• Credit and Fees Report

Getting Started with Credits and Fees

To begin working with credits and fees, go to the customer’s account and select Credits and Fees within the Account Details tab. This section provides a detailed view of all credits and fees linked to the account, including:

• Effective and creation dates
• Amount
• Application method (e.g., next payment or end of loan)
• Relevant comments or notes

This organized view allows you to easily track and manage all adjustments on the account. The Account Adjustments process in BHPH simplifies applying credits and fees to customer’s accounts.

Adding Credits and Fees

To add a credit or fee:

1. Go to the customer’s account and click Credit/Fee at the top of the page. Or click Add New Credit/Fee in the Credits/Fees tab.
   
   
   
   
2. In the Account Adjustment window, select either Credit or Fee.
   
   
   
   
3. Enter the Effective Date, Amount, and choose to apply the adjustment to the Next Payment or End of Loan.
4. Add a comment for context, then click Save.
   
   

Payment Application

Credits and fees are displayed in the Payment Window for easy application. Here's how to manage them:

Managing Fees

1. Expand the Other Fees section in the Payment Window by clicking the three-dots icon.
   
   
   
   
2. Review the breakdown of fees:
   • Prior Other Due: Unpaid fees from previous billing cycles.
   • New Other Due: Fees added during the current cycle.
   • Processing Due: Fees for administrative tasks or payment processing.
3. Select how to apply the fees:
   • Collect: Processes the full fee amount on the current payment.
   • Defer: Postpones the fee for a later date.
   • Waive: Cancels the fee entirely.
   • Partial Defer: Defers part of the fee and collects a portion now.
   • Partial Waive: Cancels part of the fee while retaining the rest.
   • Defer to End: Moves the fee to the end of the loan term.
     
     
     
     
4. Click Save to confirm your selection.

Managing Credits

1. Expand the Credits section in the Payment Window by clicking the three-dots icon.
   
   
   
   
2. Choose how to apply the credit:
   • Apply: Uses the full credit amount to reduce the current payment.
   • Defer: Holds the credit for future payments.
   • Partial Apply: Applies a portion now and saves the remaining balance.
   • Defer to End: Allocates the credit for use at the end of the loan term.
3. Click Save to finalize the adjustment.
   
   
   
   

Once applied, credits and fees are reflected in the Payment History section, allowing for detailed tracking and record-keeping.

Credit and Fees Report

To view and track credits and fees:

1. Go to Reports in the side menu.
2. Search for and select Credits and Fees.
   
   
   
   
3. Review the report for account details, adjustment types, amounts, and comments.
   
   

The report provides a comprehensive overview, helping you maintain accurate records and streamline account management.