Podium: Streamline your business reviews process
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IN THIS ARTICLE:
What is Podium?
Podium helps improve online business ratings and reviews, enhances reputation, and increases online visibility. This is done by sending review requests via text to recent customers.
The process is straightforward: send a text, making it easy for both the business and the customer. With this approach, you're likely to see a significant increase in reviews with minimal effort. Texts sent through Podium prompt customers to quickly leave a review.
How does it work?
With DealerCenter's integration with Podium, review requests are sent automatically via text, triggered by specific customer statuses within your DealerCenter CRM.
For instance, a review request text can be queued up when a customer reaches the Sold Status.
You can set up which statuses will initiate a review request in your CRM. These texts are queued to be sent through Podium within 24 hours, not instantly, ensuring timely communication. Review requests are sent out nightly for customers who have changed to these statuses throughout the day.
Navigate to Settings > Customer tab > find Podium Integration for Customer Reviews section to customize:
Please note, the limit is 40 review requests per month, with additional requests available for an extra cost.