Release Notes - April 2023

Release Notes - April 2023

Check out the major updates, enhancements, fixes, and new features released in April 2023.

• BHPH - Credit Reporting Updates for Repo/Charge Offs
• CRM - Support Multiple Deals for a Single Business Customer
• CRM - Manual merge of Duplicate leads
• CRM - Support for multiple SMS Consent messages
• DEAL - Allow Business Deals in All States (Non-Westlake)
• DEAL - LTV/PTI Added to Deal Entry
• DEAL - Remember Dealer View/Customer View State on Refresh
• DEAL - New Deal Recap Sheet
• DEAL - Deal Report Conversion for Multi-Location
• INVENTORY - Allow Dealers to Floor Vehicle with Westlake within DC
• INVENTORY - Posting Vehicles to Wholesale sites

BHPH

Credit Reporting Updates for Repo/Charge Offs

We have made a pair of updates to allow for increased visibility into how BHPH accounts are being reported to the bureaus via Datalinx and to provide greater flexibility as how the repossessions are reported.

 

Last Reported Status and Date Added to the BHPH Account Header

For accounts being reported to the bureau via Datalinx, the Last Reported Status and the Last Reported Date have been added to the BHPH account header. Note: The last reported date will reflect when the Datalinx export file was generated – the actual reporting date by Datalinx may be different.

 

Repo Type

A new field has added to the Repo/Charge-Off window that will allow the user to select the type of repossession that has occurred with the account. The selected option will be used for credit reporting via Datalinx.

 

The Repo Type selection will have the following options:

Repossession with Balance

Accounts with this selected will be reported as Status Code 96 when the Datalinx file is created.

 

Voluntary Surrender

Accounts with this selected will be reported as Status Code 95 when the Datalinx file is created.

This will be set automatically if the Repo Reason is Voluntary Surrender.

Making this selection will update the Repo Reason to Voluntary Surrender if necessary.

 

Strict Foreclosure/Account Satisfied

Accounts with this selected will be reported as Status Code 63 when the Datalinx file is created.

The user will be asked if they would like to restock the repossessed unit:

 

If the user chooses to restock the unit, a credit will be issued for the current value of the restocked unit, an additional credit will be issued for the remaining balance on the account (if needed), the account status will be updated to “Closed” and the Payment Status will be updated to “Paid Off”

 

If the user chooses not to restock the unit, a credit will be issued for the current balance on the account, the account status will be updated to “Closed” and the Payment Status will be updated to “Paid Off”

 

CRM

Support Multiple Deals for a Single Business Customer

We are adding the ability for dealers to sell multiple vehicles, to the same Business customer.  Existing Sold Business customers will have a “New Prospect” tab in the left navigation bar on the customer record.

Users who clicking on ”New Prospect” button will see a pop-up box with the options “Create Repeat Prospect” or “Create New Deal”.

 

Selecting “Create Repeat Prospect”, would go through the process to create a repeat business customer record by passing the original Business customer info to the new prospect screen.

 

When “Create New Deal” is selected, a pop-up menu will allow the dealer select from either a Finance or Cash deal.

 

Once a deal type is selected, a new deal window will appear, and the user can begin to input the vehicle information and structure the deal.

 

Manual merge of Duplicate leads

We have added additional functionality to the CRM’s Duplication Management to allow users to manually include additional prospects for duplicate consolidation.

 

The user will start by clicking on the Find Duplicates button in the prospect record.

 

DealerCenter will automatically detect potential duplicates, but the user can include additional records by clicking on the Add Another Prospect button.

 

The user will be presented with a search field in which they can search for the additional prospects to be included in the duplicate merge.

 

In addition to the records that are automatically detected by the CRM, Duplicate Prospect merging.

 

Support for multiple SMS Consent messages

In the dealer settings under Customer > Voice, SMS, and Email Options, we’ve added an additional level of customization for the initial SMS consent text. Users will now be able to include their address in the consent messages, send the consent messages in Spanish, and/or send consent messages geared towards buying vehicles from customers.

 

The user will navigate to the Voice, SMS, and Email Options tab of Customer Settings to see the new options.

 

The Customer Consent messages will be sent in the following ways, depending on the selection(s):

Default Selections Unchecked

The following Customer Consent message will be sent if NO additional options are selected:

<Dealership Name>: Reply YES to receive messages about vehicles available for sale. You can buy a vehicle from us without opting in to receive these messages. Just give us a call!

Message frequency will vary. Standard msg & data rates may apply. Reply STOP at any time to Unsubscribe.

 

Include Dealership Address

The following Customer Consent message will be sent if the “Include Dealership Address” option is selected:

<Dealership Name>: Reply YES to receive messages about vehicles available for sale. You can buy a vehicle from us without opting in to receive these messages. Just give us a call!

We are located at <Dealership Address>

Message frequency will vary. Standard msg & data rates may apply. Reply STOP at any time to Unsubscribe.

 

In Spanish

The following Customer Consent message will be sent if the “In Spanish” option is selected:

<Dealership Name>: Responda YES para recibir mensajes sobre vehículos disponibles para la venta. Puede comprarnos un vehículo sin optar por recibir estos mensajes. ¡Solo llámenos!

La frecuencia de los mensajes variará. Se pueden aplicar tarifas estándar de mensajes y datos. Responda STOP en cualquier momento para darse de baja.

Note: All Customer Consent messages will be sent in Spanish if this option is selected

 

For Buying Vehicles from Customers

There are some instances in which the dealer is only using the CRM to source inventory from customers, and they do not wish to contact prospects for sales solicitations – those dealers can use the “For Buying from Customers” option to send a Customer Consent messages that better suits this need. The following Customer Consent message will be sent if the “For Buying from Customers” option is selected:

<Dealership Name>: Reply YES to receive messages about selling us your vehicle. You can sell a vehicle to us without opting in to receive these messages. Just give us a call!

 

Message frequency will vary. Standard msg & data rates may apply. Reply STOP at any time to Unsubscribe.

 

The messages cannot be edited. Clicking on the “Info” icon will display the “Telephone Consumer Protection Act (TCPA)” disclaimer.

 

 

DEAL

Allow Business Deals in All States (Non-Westlake)

Business deals (Cash and Finance) is now available in all states for non-Westlake deals. For the states in which Westlake does not do Business deals, the lender submission section will be replaced with a message that states: “Lender submissions for Business deals are not available at this time.”

 

 

LTV/PTI Added to Deal Entry

On BHPH and Finance deals, a Payment to Income (PTI) and Loan to Value (LTV) field will now be available at the deal entry. This will help dealers see the numbers related to the PTI and LTV, to see if they are with in tolerances of the lender guidelines. The customer’s monthly income, vehicle value and deal structure will need to be entered in order for the PTI and LTV to calculate accurately.

 

Numbers are based on the  following calculations below.

PTI (Payment to Income): Payment / Income*100    (Income = Buyer Income + Co-Buyer Income)

LTV (Loan to Value): Amount Financed / (Book Value * 100)

 

 

Remember Dealer View/Customer View State on Refresh

This item solves an issue in which refreshing the deal screen would cause the deal screen to revert from the Customer View (in which the Gross/Profit is hidden) to the Dealer View.

 

New Deal Recap Sheet

We have released a new version of the Dealer Recap for labeled “Deal Recap Summary AS.” The new Deal Recap sheet will contain a second page with the vehicle’s flooring information.

 

 

Deal Report Conversion for Multi-Location

Dealers with multiple locations/instances of DC will now be able to view the records of any or all of the different locations by using the “Company” Filter on many of their deal reports. The newly added “Company” filter will allow the user to select which location(s) they would like to view, and the results will be displayed without having to Switch Dealership accounts.

 

Multi-Location support has been added to the following Deal reports:

• Sales Totals
• Sold Deals - Sales Report
• All Deals
• Pending Deals
• Wholesale Deals
• Sold Deals by Lender
• Lender Analysis
• Contracts in Transit
• Deal Commissions By Rep
• EContracting Sessions
• Post-Sale Tracking
• Outstanding Funding Payments

 

INVENTORY

Allow Dealers to Floor Vehicle with Westlake within DC

For Dealers using Westlake flooring, we are allowing the dealers to start flooring the vehicle inside Dealercenter.

 

Dealers can access the “Create New Westlake Flooring Request” button from the “Purchase Info “tab in the vehicle record.

 

Upon clicking on the “Create New Westlake Flooring Request”, a new window will be opened in which the user can set the Requested Flooring amount and upload the required documentation for the flooring request. Users will not be allowed to submit without the required documents. Only files with extensions (.doc, .csv, .pdf, .jpg, .jpeg, .docx, .png) will be accepted.

 

Once the flooring request has been submitted, the “Create New Westlake Flooring Request” button will no longer be available. While the flooring request is being processed, a “Pending” status will be displayed in place of the Flooring Request button.  Once the flooring is approved, the Westlake flooring data will sync daily into DealerCenter.

 

Posting Vehicles to Wholesale sites

For online ad posting, we have enabled a new feature to specify if the inventory export will be to a wholesale or retail site, as there is additional required information for wholesale postings that the retail feed does not include.

 

Users can set up a new feed by going to Admin > dealer settings > Inventory > Online marketing >Wholesale

 

The Wholesale section will appear under the Retail site list.

 

The user will activate the export for the desired Wholesale listing site from the list of available exports

 

The newly active wholesale export will now be visible in the active wholesale export list

 

Once the export is active, the Wholesale feed will be available in the Online Marketing tab individual inventory record