Understanding SMS Messaging Limits
We're here to help! For additional support on this topic or for more information on how to get started reach out to our Support Team at support@dealercenter.com or call us at 888-669-2669.
We're here to help! For additional support on this topic or for more information on how to get started reach out to our Support Team at support@dealercenter.com or call us at 888-669-2669.
Due to increasing carrier fees and A2P (Application-to-Person) messaging regulations, monthly SMS limits are now applied based on your product subscription:
Trial versions have a lower quota:
If your account includes multiple paid products, your total SMS limit will be the combined total across those products. Trial limits do not add to your paid product limit.
Accounts using only trial products have a maximum combined SMS limit of 50 texts. If a product trial expires mid-month, its original SMS quota remains valid for the rest of the billing cycle.
The following messages count toward your monthly SMS quota:
For trial-only accounts, the 50-message limit is strictly enforced. Once the limit is reached, outbound messages will be blocked. A notification will appear when a message cannot be sent due to the quota being exceeded.
For paid product accounts, messages will continue to send beyond the monthly quota, but an overage charge of $0.03 per message will apply. Dealers will soon be able to enable a setting that blocks sending texts once the quota is reached to avoid additional charges.
Once your monthly quota is exceeded, each additional inbound or outbound text message will incur a fee of $0.03.
An SMS icon at the top of the page displays your current monthly usage percentage. Clicking the icon opens a detailed view of:
Email alerts will be sent when your SMS usage reaches 80% and 100% of your limit. These notifications are generated hourly (not in real time) and will only be sent once per threshold per billing cycle.
Notification recipients can be managed in your Dealer Settings.